Policies
Returns and Exchanges
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Shipping policy
All orders are processed within 7 to 9 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Each item is handmade to order, so there are potential delays if your tie dye needs to be remade. If there are any substantial delays with your order, I will reach out to you to keep you updated as best as I can.
Domestic Shipping
Shipping on orders inside the United States is free. You can upgrade your shipping class at checkout if you'd like to expedite the transit time on your order. Jake's Tie Dye uses USPS to ship all packages, unless otherwise requested and paid for by the customer.
Transit time on First Class Mail: 1-5 Business Days
Transit time on Priority Mail: 1-3 Business Days
Transit time on Priority Mail Express: 1-2 Business Days
International Shipping
At this time, international shipping is not free, but available to almost all foreign counties.
Transit time on international packages is between 1-3 weeks.
(I know, quite a wait)
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jake's Tie Dye is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at jakestiedye@gmail.com with your name and order number, and we will look into it for you.